Call us on +612 60211621

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Returns & Refunds Policy

We will happily refund the purchase price of any item you return to us within 7 days of purchase.

  • A copy of the receipt must be included with the goods returned.
  • The goods are returned within 14 days of the receipt date

We just ask that you return garments and products in the condition they were sent to you - unworn with no odours or marks and original tags attached. Return postage costs are the responsibility of the sender. Please consider returning your parcels via registered or express post as we cannot take responsibility for articles lost en route. If you were eligible for our free shipping offer we will deduct $10.00 from your total return to cover postage costs.

If a purchased item is out of stock due to unforeseen circumstances, you will be contacted and either a refund will be issued or the chance to select another product. 

Ineligible Items

Sale items are not eligible for refund or exchange. We do not accept returns on orders shipped out of Australia. All orders shipped out of Australia are final.

Faulty Goods Policy 

Our customers’ right to a refund of purchase price

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.  Our policy under these circumstances is:

You (the customer) are entitled to a refund for items you purchase from Eco Store Albury if the item is:

  • faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
  • not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
  • not fit for its purpose, meaning that the item does not do what you reasonably expected it would;
  • and you return the item within a reasonable time after purchase and provide Eco Store Albury with proof of purchase, such as your receipt or bank statement.   If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

Eco Store Albury reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item or receive a gift card of equivalent value to the item, Eco Store Albury is happy to do this for you.


About Us

We are an Australian owned environmentally conscious business, offering an inspirational collection of fairtrade, natural and eco friendly products.

Through creating and developing sustainable relationships with our producers, suppliers, artisians and social enterprise groups, you the customer receive the satisfaction of knowing that when buying from us, you are contributing to the long term livelihood and well-being of many families and whole communities both in Australia and overseas.

Contact Us

Phone: +61 2 6021 1621

Open 7 days a week

ABN: 94050060574

489 Dean Street
Albury, NSW 2640

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